terms and conditions

terms and conditions

Last updated: 6/8/2016

General - Rewards"R"Us Rewards Program

1. Rewards“R”Us is offered by Toys“R”Us, Inc. including its Toys“R”Us and Babies“R”Us U.S. divisions and any successors and assigns. Rewards“R”Us and Toys“R”Us, Inc. are individually referred to as “Sponsor.” These terms and conditions are subject to interpretation by Sponsor in its sole discretion and are governed by New Jersey law. Rewards“R”Us is free to join.

2. Eligibility: Customers may become members of the Rewards“R”Us program by enrolling at participating Toys“R”Us and Babies“R”Us stores or online at ToysRUs.com/myrewards. Customers must be residents of the United States and at least 18 years old. Customers must provide a valid email address in order to enroll in the Rewards“R”Us program. Limit of one membership per customer per email address. No purchase necessary to join the Rewards“R”Us program. Corporations, groups, associations or commercial customers and others purchasing items for resale are not eligible for membership in Rewards“R”Us. Guests who are approved for the “R”Us Credit Card automatically become Rewards“R”Us Members. Limit of one “R”Us Credit Card per Rewards“R”Us Membership number.

3. By enrolling in the Rewards“R”Us program, the member agrees to the terms & conditions, rules, regulations, policies and procedures of the program (“Terms & Conditions”) and the Website Terms of Use, as may be in force and published at Sponsor’s website and as may be changed at any time without notice. Program Terms & Conditions published at ToysRUs.com/myrewards or available by calling 1-800-TOYSRUS (1-800-869-7787) supersede all information previously published and will serve as current posted Terms & Conditions. Each member shall be responsible for periodically visiting this site to view any changes. To ensure proper reward delivery, members are responsible for keeping their email and mailing addresses current at ToysRUs.com/myrewards or by calling 1-800-TOYSRUS (1-800-869-7787). If Terms & Conditions are updated, any changes will apply to all Rewards“R”Us members, including members enrolled before Sponsor posted updated text.

4. Sponsor may modify, alter, delete or add new Terms & Conditions for its program at any time without notice. This includes modifying, altering, adding or deleting program benefits, point values, redemption levels, conversion ratios, reward delivery methods and conditions for active status. These changes may affect the value of the points or benefits already accumulated. Each member is responsible for remaining knowledgeable as to the Terms & Conditions. Sponsor may terminate the Rewards“R”Us program, or any element of the program, at any time by announcement on its website, ToysRUs.com/myrewards.

5. Abuse of the Rewards“R”Us program, including failure to follow program policies and procedures, the sale or barter of reward certificate(s), benefits, product, points or promotional offers and any misrepresentation of fact relating thereto or other improper conduct as determined by Sponsor in its sole judgment, may result in cancellation of the member’s account without notice and future disqualification from program participation, forfeiture of all points accrued and cancellation of previously issued but unused reward certificate(s). Disqualification from program participation includes Geoffrey’s Birthday Club and Endless Earnings. Any corporations, groups, associations or commercial customers and others purchasing of items for resale are not eligible for membership in Rewards“R”Us. Sponsor may terminate any account that it determines in its sole discretion to be a corporation, group, association, commercial customer, or other entity purchasing of items for resale. In connection with the enforcement of any of the Terms & Conditions governing the Rewards“R”Us program, Sponsor reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys’ fees and court costs. Rewards“R”Us benefits, points and rewards are subject to applicable government regulations and are void where prohibited by law. Resellers: Rewards“R”Us members who make purchases with the purpose of reselling them are not eligible for the program and may be excluded at Sponsor discretion. Based on information available, we can reasonably conclude that your account is being used to resell items. Therefore your Rewards“R”Us account will be deactivated.

6. Membership and benefits are nontransferable and may not be assigned to anyone including member’s estate, their successor or assignees. Membership is valid only at participating Toys“R”Us and Babies“R”Us retail store locations in the U.S. and at ToysRUs.com and BabiesRUs.com. Enrollment becomes effective and acceptance of these Terms & Conditions begins when a new member enrolls in the Rewards“R”Us program.

7. If there is no purchase activity (defined as points accumulated) within a Rewards“R”Us member’s account for one year (12 months), the account is subject to forfeiture of all accrued points. If there is no account activity (defined as an account profile update, points accumulated/posted from any source or reward redemption) within a Rewards“R”Us member’s account for two consecutive years (24 months), the account is subject to closure and termination, including forfeiture of all accrued points and/or benefits.

8. A member can view his or her account information which includes viewing and printing valid “R”Us Rewards Dollars at ToysRUs.com/myrewards. For information about an individual account or any other program-related questions or information, contact Rewards“R”Us Customer Service by phone at 1-800-TOYSRUS or by mail at: Toys“R”Us, Inc., Rewards“R”Us Program Headquarters, One Geoffrey Way, Wayne, New Jersey 07470-2030.

9. Members may return merchandise to Toys“R”Us and Babies“R”Us stores without presenting a receipt. Member’s original purchase must have been made using his or her membership card. Click here to see Toys“R”Us and Babies“R”Us Return Policy. Points that were received on your original purchase will be deducted from your account. If a Reward Dollar has already been issued, the Rewards“R”Us account will have negative points.

10. Privacy Policy: Information provided by the member will be governed by the Babies“R”Us and Toys“R”Us Privacy Policy, which is available at ToysRUs.com/privacypolicy or by calling 1-800-TOYSRUS. Toys“R”Us reserves the right to send customer service or operational emails to individuals who have opted out of receiving promotional correspondence. Toys“R”Us does not knowingly collect or post personally identifiable information on the internet related to any child under age 13 without verifiable parental consent. If you become aware of any personally identifiable information we have collected from children under 13, please email us at contactus@toysrus.com or by calling 1-800-TOYSRUS (1-800-869-7787) or 1-888-BABYRUS (1-888-222-9787). By enrolling as a member of Rewards“R”Us, a member must acknowledge that he or she has read and accepted the terms and information practices set forth both here and in the Toys“R”Us Privacy Policy.

11. Rewards“R”Us Standard Program Benefit: Rewards“R”Us Members (who are not “R”Us Credit Cardholders) receive 1 point for every one dollar spent in qualifying purchases at Toys“R”Us and Babies“R”Us, in store or online. Qualifying purchases do not include gift cards, SquareTrade Protection Plan, assembly fee, breast-pump rental fee, delivery fee, Layaway fees and shipping & handling. Points cannot be earned on in-store sales tax. Effective July 1, 2015, registrants who purchase items from their own registries will not earn Rewards“R”Us points on those purchases. Registrants will continue to earn up to 10% on purchases made from their own registries through Endless Earnings. All other Endless Earnings rules and restrictions apply. Purchases for items that have a decimal value of $.50 through $.99 will be rounded up to the next dollar. Purchases for items with a decimal values of $.49 through $.01 round down. Points post to member accounts approximately 15 days after the date of purchase. The value of returned items will be deducted from the member’s qualifying purchase amount. Member receives $5 “R”Us Rewards Dollars when they reach 125 points. Members may choose to bank or save up their points (up to 5,000 points or $200) by making that selection at ToysRUs.com/myrewards. Members may change their reward preference to point banking or opt out of point banking at any time, and additionally may change their point banking threshold at any time. Please allow up to 15 days for point banking changes to take effect.

12. Members who are not point banking may receive a maximum of 20 “R”Us Rewards Dollars ($20) per earning period. Amounts beyond $20 carry over to the fulfillment cycle. “R”Us Credit Cardholders who opt in to receive their Rewards Certificate via email may receive a maximum of $20 “R”Us Reward Dollars in each fulfillment cycle (every two weeks). Members opt into point banking, which will allow their points to build until they reach the level for their desired reward. Through point banking members may allow their points to build to a $200 reward or 5,000 points. Members that choose point banking will automatically receive their rewards once they have reached their desired reward threshold. A member can on-demand a maximum of $200 in “R”Us Reward dollars per month in addition to other Reward Dollars being issued based on the earning period

13. “R”Us Reward Dollars are sent via email approximately 20 days after they are awarded. Unless noted otherwise on the reward certificate, each reward certificate will expire 60 days from the date issued. Valid period subject to change without notice. A fulfillment cycle occurs every other week on a Friday. Members may print available rewards at any time via the website. Once issued, rewards may not be reversed. Members who opt into point banking may receive a reward with their previous preferences prior to their new preferences taking effect. Reward dollars can be used toward the one-time purchase of nearly any product in Toys“R”Us or Babies“R”Us store or online. They may be used on any qualifying product. If used in-store, certificates must be surrendered at the time of purchase and can be combined with other offers. If used online, certificates cannot be combined or used in conjunction with other total basket offers, including new credit account opening discount.

Schedule of earning period: 2016 Email Fulfilment Calendar 2016 Direct Mail Fulfilment Calendar

14. “R”Us Rewards Dollars cannot be used to purchase or cover the cost of Gift Cards, SquareTrade Protection Plan, assembly fee, breast pump rental fee, delivery fee, and shipping & handling. “R”Us Rewards Dollars can be used toward the one-time purchase of qualifying products in store or online at Toys“R”Us or Babies“R”Us. Certificate(s) must be surrendered at time of purchase and value is forfeited if item is returned. Certificate(s) prorated among eligible items purchased. If the value of a purchase is less than the value of the “R”Us Rewards Dollars being redeemed, then any remaining “R”Us Rewards Dollars balance will be forfeited and not refunded. Only original certificate(s) accepted. Void where prohibited. Valid USA only. Cash value 1/100 of 1¢. “R”Us Dollars certificates redeemed online cannot be combined or used in conjunction with other total basket offers, including new credit account opening discount. Valid dates may vary on each reward certificate at Sponsor’s discretion. In no event may any certificate be redeemed or refunded for cash.

15. Retro Credits: Members may request up to ten retro credits per calendar year for purchases made on or after the member’s enrollment date. Please allow 24 hours for your in-store purchase to post to your loyalty membership before requesting a retro-credit.

16. Double Rewards: During select promotion periods, members who sign up at select stores or locations can receive their next “R”Us Rewards Dollars faster by accumulating double qualifying purchase credit on select purchases. All other “R”Us Reward Dollar rules apply. Member must pay with their “R”Us credit card or present their Rewards“R”Us membership card at time of purchase in order to receive credit. Toys“R”Us reserves the right to limit this offer by store and by member. Double Rewards promotions are subject to change without notice.

17. Partner Perks is a part of the Rewards“R”Us program that provides valuable offers from third-party partners/brands outside of Toys“R”Us and Babies“R”Us. Partner offers can be found at ToysRUs.com/myrewards and are subject to change. Questions or concerns regarding any offer should be directed to the individual partner. Members may contact each partner by referring to the customer service number or email listed on each partner’s individual page. Members do not earn points from purchases made from partners. Toys“R”Us does not provide, recommend, warrant or take responsibility for the items(s) offered for any resulting order or customer service. Members will need to contact each partner to answer any questions regarding its offer(s).

18. Lost, stolen or expired “R”Us Rewards Dollars will not be replaced. Sponsor is not responsible for communications, including “R”Us Rewards Dollars, lost due to change of address or changes in other contact information.  If you misplace your reward dollars you can either reprint it or access it on the Rewards“R”Us site or by visiting the in-store kiosk.

19. You can cancel your membership at any time by calling call 1-800-TOYSRUS (1-800-869-7787) for assistance. “R”Us Credit Cardholders cannot cancel their membership without canceling their credit card first, “R”Us Credit Cardholders should call (855) 389-2365. “R”Us MasterCard holders should call (855) 389-2359. If you cancel your membership all outstanding points are forfeited.

20. Endless Earnings Registry Benefit is open to residents of the fifty (50) United States and the District of Columbia and have created a Babies“R”Us registry (creating a registry is free) from April 1, 2014 and forward. Customers must provide a valid email address in order to participate in The Endless Earnings registry benefit as well as be a Rewards“R”Us member. Endless Earnings gift cards are sent via email on or around 12 weeks after the expected arrival indicated on registry and will be valid for six months past that expected arrival date. Registrants living in the following states; CT, FL, ME and VT eGift cards will not have an expiration date. Void where prohibited. Valid USA only. Cash value 1/100 of 1¢. In order to receive an eGift card registrant must qualify for the rewards and provide a valid email address at time of registry creation. Except as required by law, the eGift cards distributed are not redeemable for cash and cannot be applied to previous purchases or amounts due and outstanding. Puerto Rico residents under the age of 14, cannot participate in the Endless Earnings program and must surrender the received eGift Card to their parent or legal guardian. Puerto Rico residents between the ages of 14 to 20 must have parental or legal guardian consent to use the received eGift Card. Other restrictions or exclusions may apply. See ToysRUs.com/endlessearnings for details. Registrants who purchase items off of their own registries do not earn reward points for those purchases. Registrants will continue to earn up to 10% back on all purchases made off of their registry in the form of an eGift Card approximately 12 weeks after their event date. Registrants will earn rewards points on eligible items purchased that are not on the registry.

Geoffreys Birthday Club

1. To enroll your child, you must be a Rewards“R”Us member, be at least 18 years old and the parent or legal guardian of the child enrolled in Birthday Club. Parents must provide a valid email address, name, street address, and child’s name and date of birth in order to enroll. By providing information to Toys“R”Us in connection the Birthday Club, you agree that your information may be added to our customer file and may be used to, among other things, contact you with information about our products, offers, special promotions and upcoming events that may interest you. For more information about how we use this information, or to remove or change your name on our mailing list, contact us as provided below. Toys“R”Us reserves the right to send customer service or operational emails to individuals who have opted out of receiving promotional correspondence.

2. A child enrolled by his or her parent will receive a special birthday card and gift from Geoffrey the Giraffe every year until he or she is 10 years old. You also have the option of signing your child up for a birthday call from Geoffrey. If you choose to come to the store on or near your child’s birthday, we can help you celebrate, including providing a birthday crown, Geoffrey balloon, and personalized announcement broadcast to the store. Membership is automatically renewed each year as long as you have made a purchase in the past 18 months using your Rewards“R”Us membership card.

3. You may enroll your child for Birthday Club at ToysRUs.com/myrewards by enrolling your child in Birthday Club, you agree to these Terms & Conditions, the other provisions of the Toys“R”Us Website Terms of Use, the Toys“R”Us Privacy Policy and other rules and policies, as may be in force and published at www.toysrus.com and/or www.babiesrus.com and that may be changed without notice. Toys“R”Us may modify, alter, delete or add new terms for Birthday Club at any time without notice, and the posted Terms & Conditions will supersede all previous Terms & Conditions. Each participant shall be responsible for periodically reviewing the posted Terms & Conditions for any changes.

4. Information provided by parents will be governed by the Toys“R”Us and Babies“R”Us Privacy Policy, which is available at ToysRUs.com/privacypolicy or by calling 1-800-TOYSRUS. Toys“R”Us does not knowingly collect or post personally identifiable information on the internet related to any child under age 13 without verifiable parental consent. If you become aware of any personally identifiable information we have collected from children under 13, please contact us as provided below. By enrolling your child in Birthday Club, you acknowledge that you have read and accepted the terms and information practices set forth both here and in the Toys“R”Us Privacy Policy.

5. Birthday Club is available to U.S. customers only, including customers with P.O. Boxes or APO/FPO addresses, and customers in U.S. Territories (including Puerto Rico). One enrollment per child. Limit of 6 eligible children per household.  Toys“R”Us reserves the right to limit the number of sign-ups per household. Program and program elements are subject to change without notice. Birthday Club mailings may be discontinued for those members with no purchases within any two (2) year period after enrolling in program.

6. You are responsible for keeping your and your child’s information up to date, including your email, street address, and phone number (if you choose to provide it). You may change or cancel your enrollment in Birthday Club at any time logging in to your account at ToysRUs.com/myrewards, deletion can take up to 8 weeks. If this is an emergency, please call customer service at 1-800-TOYSRUS (1-800-869-7787).

"R"Us Credit Card Rules

Rewards“R”Us PROGRAM TERMS FOR THE “R”Us CREDIT CARD PROGRAM


By participating in the “R”Us Credit Card Program you are automatically enrolled in the Rewards“R”Us Program, and you hereby agree to be bound by these Terms and by the Terms and Conditions for the Rewards“R”Us Program available at Toysrus.com/myrewards. Rewards“R”Us points are assigned to the Rewards“R”Us membership number associated with your “R”Us Credit Card or “R”Us MasterCard®. If a membership number is incorrectly linked to an “R”Us Credit Card or “R”Us MasterCard account, call 1-800-TOYSRUS to assign the correct number. Limit of one “R”Us Credit Card per Rewards“R”Us Membership number. 


“R”Us Credit Card

If you have an “R”Us Credit Card that is not a MasterCard, it may be used only at Toys“R”Us or Babies“R”Us store locations or online at ToysRUs.com or BabiesRUs.com. When you use your “R”Us Credit Card you will earn 2 points for every dollar in net qualifying purchases (qualifying merchandise purchased minus taxes, returns and adjustments) (“Net Qualifying Purchases”) you spend per transaction. When using the account opening discount coupon, you will only earn 1 point for every dollar in Net Qualifying Purchases you spend. Special financing purchases do not earn rewards points. Points you earn through purchases with your “R”Us Credit Card are added to your Rewards“R”Us Program total. The points you earn will be displayed on your “R”Us Credit Card billing statement and are also available to view and print at Toysrus.com/myrewards. When calculating points earned for the “R”Us Credit Card, the dollar amount of Net Qualifying Purchases is rounded up or down in $0.50 increments. The total amount of the Net Qualifying Purchases on each receipt will be rounded down to the nearest dollar if the decimal value of such total amount is $.01 through $.49 and will be rounded up to the nearest dollar if the decimal value of such total amount is $.50 to $.99. Rewards points expire after your “R”Us Credit Card account is inactive for more than 24 months and your Rewards“R”Us Program account is inactive for more than 12 months.

“R”Us MasterCard

The “R”Us MasterCard will be accepted anywhere MasterCard credit cards are accepted. When you use your “R”Us MasterCard at Toys“R”Us or Babies“R”Us store locations or online at ToysRUs.com or BabiesRUs.com, you will earn 2 points for every dollar in Net Qualifying Purchases you spend. However, when using the account opening discount coupon, you will only earn 1 point for every dollar in Net Qualifying Purchases you spend. When you use your “R”Us MasterCard outside of Toys“R”Us or Babies“R”Us store locations or online, you will earn 1 point for every $4 you spend in net purchases (merchandise purchased minus returns and adjustments) (“Net World Purchases”) per transaction. Also, cash advances do not qualify for Rewards“R”Us Program points unless otherwise specified. Points you earn through purchases with your “R”Us MasterCard are added to your Rewards“R”Us Program total. The points you earn will be displayed on your “R”Us MasterCard billing statement and are also available to view and print at Toysrus.com/myrewards. When calculating points earned for the “R”Us MasterCard for Net Qualifying Purchases made at Toys“R”Us or Babies“R”Us store locations or online, the dollar amount of Net Qualifying Purchases is rounded up or down in $0.50 increments. The total amount of the Net Qualifying Purchases on each receipt will be rounded down to the nearest dollar if the decimal value of such total amount is $.01 through $.49 and will be rounded up to the nearest dollar if the decimal value of such total amount is $.50 to $.99. When calculating points earned for the “R”Us MasterCard for Net World Purchases made outside of Toys“R”Us or Babies“R”Us store locations or online, the dollar amount of purchases is rounded up or down in $2.00 increments. For example, the total of the Net World Purchases on each receipt less than $2.00 will receive no points. The total of the Net World Purchases on each receipt from $2.01 – $4.00 will receive 1 point. The same rounding rules will apply to all purchases for each transaction greater than $4. Rewards points expire after your “R”Us Credit Card account is inactive for more than 24 months and your Rewards“R”Us Program account is inactive for more than 12 months.

General Terms and Conditions for the “R”Us Credit Card and “R”Us MasterCard      

Reward Fulfillment: “R”Us Credit Cardholders and “R”Us MasterCard Cardholders (“R”Us Credit Cardholders”) receive $5 “R”Us Reward Dollars when they reach 125 points. “R”Us Credit Cardholders who opt in to receive their Rewards Certificate via email may receive a maximum of $20 “R”Us Reward Dollars in each fulfillment cycle (every two weeks). Rewards Certificates that are sent via email are sent approximately 20 days after the “R”Us Reward Dollars are earned. “R”Us Credit Cardholders who receive their Rewards Certificates via direct mail may receive a maximum of $20 in each fulfillment cycle (each month). Rewards Certificates are mailed via USPS and arrive approximately 4 – 6 weeks after they are earned. Earnings greater than $20 in any fulfillment cycle carry over to the next fulfillment cycle (email or mail). Unless otherwise noted on the Rewards Certificate, each reward will expire 60 days from the date issued. “R”Us Reward Dollars cannot be used to purchase Gift Cards, Buyer Protection Plans, assembly fees, breast pump rental fees, delivery fees, or shipping & handling. See Rewards Certificate for additional details.  

Present and redeem the “R”Us Reward Dollars in accordance with these Terms. You must present and redeem the “R”Us Reward Dollars at a Toys“R”Us or Babies“R”Us store or online at ToysRUs.com or BabiesRUs.com by the expiration date shown on the Rewards Certificate. The “R”Us Reward Dollars must be presented and surrendered at time of purchase. If the value of a purchase is less than the value of the “R”Us Reward Dollars being redeemed, then any remaining “R”Us Reward Dollars balance will be forfeited and not refunded. “R”Us Reward Dollars cannot be used as payment on an account or redeemed for cash except as required by law. Additional restrictions may apply as stated on your Rewards Certificate. All returns of purchases made using “R”Us Reward Dollars are subject to Toys“R”Us or Babies“R”Us return policies. “R”Us Reward Dollars are not transferable. “R”Us Reward Dollars are not “gift certificates,” have no cash value, and are not intended for gift-giving purposes. You acknowledge that the reward points have no value and that the reward points and any “R”Us Reward Dollars issued are purely promotional and are provided without the payment of any consideration or other things of value. Unless and until you present the “R”Us Reward Dollars at a Toys“R”Us or Babies“R”Us store or online at ToysRUs.com or BabiesRUs.com in accordance with these Terms and the terms stated thereon and such certificates are accepted in accordance with these Terms, no right, title, or interest in the reward points or the “R”Us Reward Dollars has been earned. Nothing herein requires Toys“R”Us or Babies“R”Us stores or online stores at ToysRUs.com or BabiesRUs.com to accept an “R”Us Reward Dollars if the entire program has been modified, cancelled, terminated or suspended. Toys“R”Us reserves the right to remove any person from the Rewards“R”Us Program in the event of any fraud or abuse in connection with this Program. Toys“R”Us reserves the right to change or terminate the Rewards“R”Us Program at any time and in any manner without notice, including the right to expire or eliminate any accrued reward points or adjust the number of reward points earned for each dollar in net purchases charged to the “R”Us Credit Card or “R”Us MasterCard account. The Rewards“R”Us Program is provided by Toys“R”Us – DELAWARE, INC. The complete and official terms and conditions of the Rewards“R”Us Program are available here and may change from time to time. You are responsible for checking the updated terms and conditions.  

Keep your Card active and in good standing. If your “R”Us Credit Card or “R”Us MasterCard account is not in good standing in any billing period, you forfeit the ability to earn points under the “R”Us Credit Card Program described above. Additionally, if your account is not in good standing or you have not used your card in over 24 months, the standard Rewards“R”Us Program Terms available at Toysrus.com/myrewards will apply.